What we Offer
At Customer Chronicles Consultancy we believe that our clients are already good at what they do and that is why they are still in existence, however, we also tend to think that it is never too late to renew knowledge and take a spot check on the ever dynamic market place of today.This becomes our guiding principle,to take customer service and experience to the next level.
Michael Leboeuf famously stated that ‘A satisfied customer is the best business strategy of all time’ As a company we have focused on this and converted it into a simple concept.
As our client we trust that all you want to do is to:ACQUIRE a client after which you SATISFY their initial need therefore THRILL them,making them REPEAT customers resulting to winning their TRUST and CONFIDENCE.These noble actions will lead to customer LOYALTY thus increasing your REFERRALS to other potential clients through their word of mouth.Such actions will directly affect your bottom line by increasing PROFITS and ensuring high MOTIVATION levels for your employees thus establishing a culture of efficient,effective and sustainable GROWTH for your company.
Customer Chronicles is here to guide our clients through this process as we constantly take precautionary measures to ensure that our goals remain the same and are achieved despite external environmental changes.
Customer Service & Experience Consulting
It is a thoroughly researched and well known fact that the cost of getting a new customer is six times more than the cost of retaining an existing one,therefore,our main focus as a company is customer retention and to ensure that our partners evenly distribute the spending power of their clients to cover growth efficiently,effectively and sustainably.
It is also our belief that relationships are built on feelings thus forming our mantra ‘Nobody cares how much we know until they know how much we care.’ This has enabled us develop an eight point training course geared towards customer growth and development as well as increased profitability for our partners.
Here at Customer Chronicles we believe that the Employee is the most important aspect in offering customers the product and services as well as delivering the best experience to the customer and influence them to remain loyal and spend more with a company.We also believe that a passionate and driven employee is your first customer as an organization.This knowledge has therefore given us the bases of setting up a five points program that will guarantee sufficient motivation and reduce turnover by 40-70% annually if implemented accordingly.
Years of Exp
Cases Studied and Gained From
People Action Plans
Iconic Global Methodologies
To provide customer service support to our partners as we grow together.
Increase of Chat Support
Chat support offers huge benefits when it’s done well. Customers get answers immediately, rather than having to wait 24 hours or more (the typical response time for email support). Furthermore, chat enables customers to ask follow-up questions in real time. An email conversation that could take days is condensed into five minutes.
Chat support also presents a great opportunity to close sales. At one of our company’s e-commerce clients, 13% of website visitors engaged with us when we reached out proactively via chat. Of those, more than half went on to make a purchase. This compares with typical conversion rates of less than 3%.
Introduction and the use of Artificial Intelligence
Some experts predict that 80% of companies will use artificial intelligence in customer service by 2020. In fact, they’ve been predicting that for years. But now that 2020 is right around the corner, does the prediction hold up?
Sort of. Many companies are already using artificial intelligence in their customer service operations. However, its functionality is fairly limited. Some are using it to rout queries to the appropriate agent — a minimal improvement over “dumb” technology that already exists.
Some use it to suggest replies to human agents. Agents can then review each reply and decide whether to edit it or send as is.
More Customers will contact you on Social Media
Companies have spent years trying to engage their customers on social media. Now, customers want to engage back. According to Value Walk, 63% of customers expect companies to offer support via social media, and 35% of customers prefer it over other channels.
Those numbers will only rise in 2018. Once a customer has a great customer service experience via social media, she’ll start to expect it from all the companies with which she does business.